Inquiries and bookings
From the booking inquiry through the model check and the offer to the confirmed booking.
Clients send a booking inquiry on your website, from their client account or, once it is switched on, through the marketplace. All of them land under Inquiries.
Process
Accept or decline the inquiry
A new inquiry is Open, and your team gets the email New inquiry (team). The detail page shows project, dates, team, budget and contact. As long as no offer has been sent and the inquiry has not been declined, you add or remove models with Edit models.
Accept sends the client the email Inquiry accepted and each selected model an Availability request. Decline sends Inquiry declined. A declined inquiry can be reopened with Reopen. In the list you accept or decline several inquiries at once.
Model check
Each model answers through the link in their email or in the portal: available, tentative, booked elsewhere or not available. The deadline is shown next to the status, it is 48 hours from acceptance. Send email again asks a model once more and moves the deadline.
Offer
As soon as all models have answered, or the deadline has passed and at least one is available, Compose offer opens the form. See Offer.
The client's answer
The client accepts or declines the offer through the link in the email, or in their client account. Your team gets Response to an offer (team). After a decline you can Send a new offer.
Confirm the booking
After acceptance, Confirm booking completes the inquiry. The client gets a confirmation, each booked model their own email without the fee. The inquiry is then Booked, which is final.
Offer
In the Compose offer form you choose the Models in the offer and enter the terms: daily fee, travel and fitting, overtime in percent and usage fee. Without input, the details from the inquiry apply.
- The Message to the client is optional.
- Include the models' sedcards attaches the comp cards. If one is not ready yet, nothing goes out, and the page asks you to try again in a moment.
- Attachments takes PDF, JPEG, PNG or WebP.
- If the client named addresses in copy, the checkbox sends them a copy without the reply link.
Files do not go out as attachments of the email. The client downloads them through the link in the offer while the offer is valid.
A model that has been deactivated in the meantime stays in the inquiry and is marked Inactive.
Inquiries without a selection
A client can also send an inquiry without selected models. You then add the models on the detail page before accepting.
After the booking
The invoice is created from a confirmed booking, see Invoices. A booking itself cannot be cancelled. The invoice is what gets cancelled.